MySMA SupportTM Team is here for you

MySMA SupportTM Team is here for you

MySMA support team from Genentech is available to answer questions and provide support service for your patients

MySMA SupportTM* is a support service from Genentech that can help provide information about Evrysdi

The team is available to:


Available to answer your questions

answer your questions about Evrysdi

Instructions for use on how to take or administer Evrysdi®️ (risdiplam)

provide information about Evrysdi, including how to take it

Help explain your insurance coverage

help explain your insurance coverage

Refer you to appropriate Everysdi financial assistance options

refer you to potential Evrysdi financial assistance options

Getting Evrysdi direct at home delivery

coordinate the preparation and delivery of your medicine with the specialty pharmacy

A guide to help you better understand potential insurance and financial support options for Evrysdi can be found here.

*Enrollment in MySMA Support through the Evrysdi Start Form is mandatory to receive assistance through the program. Participation in MySMA Support is not necessary to receive treatment with Evrysdi.
Specialty pharmacies are not part of Genentech and maintain independence in their operations and in their role as a healthcare provider.

Meet the PALs

Partnership and Access Liaisons (PALs) are the local, main points of contact from Genentech here to support you. Contact a PAL for answers to questions about Evrysdi (including how it works, how to take it, what results were seen in clinical trials, and important safety information), for help understanding insurance coverage and potential financial support options, and to be connected to helpful resources.

Additional support

While a PAL will remain the main point of contact for MySMA Support, Case Managers are part of our virtual support team. A Case Manager partners closely with PALs and healthcare providers to help you understand the health insurance process and identify potential financial support options for Evrysdi.

A specialty pharmacy may also be in touch to schedule delivery of your medicine. While not part of Genentech, the specialty pharmacy is an important part of the My SMA Support team, here to prepare and ship Evrysdi to you each month and answer questions about shipping and packaging.

MySMA Support, including the PAL, does not provide medical advice and is not a substitute for your medical team.

Your healthcare provider should always be your main resource for any questions about your health and medical care.


To contact the MySMA Support team:
Call (833) 387-9734 (Monday-Friday, 9 AM to 8 PM ET)
To contact the MySMA Support team:
Call (833) 387-9734 (Monday-Friday, 9 AM to 8 PM ET)
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Important Safety Information and Indication

What is Evrysdi?

Evrysdi is a prescription medicine used to treat spinal muscular atrophy (SMA) in children and adults.

  • Before taking Evrysdi, tell your healthcare provider about all of your medical conditions, including if you:
    • are pregnant or plan to become pregnant, as Evrysdi may harm your unborn baby. Ask your healthcare provider for advice before taking this medicine
    • are a woman who can become pregnant:
      • Before you start your treatment with Evrysdi, your healthcare provider may test you for pregnancy
      • Talk to your healthcare provider about birth control methods that may be right for you. Use birth control while on treatment and for at least 1 month after stopping Evrysdi
      • Pregnancy Registry. There is a pregnancy registry for women who take Evrysdi during pregnancy. The purpose of this registry is to collect information about the health of the pregnant woman and her baby. If you are pregnant or become pregnant while receiving Evrysdi, tell your healthcare provider right away. Talk to your healthcare provider about registering with the Evrysdi Pregnancy Registry. Your healthcare provider can enroll you in this registry or you can enroll by calling 1-833-760-1098 or visiting
    • are an adult male. Evrysdi may affect a man’s ability to have children (fertility). Ask a healthcare provider for advice before taking this medicine
    • are breastfeeding or plan to breastfeed. It is not known if Evrysdi passes into breast milk and may harm your baby
  • Tell your healthcare provider about all the medicines you take
  • You should receive Evrysdi from the pharmacy as a liquid. If the medicine in the bottle is a powder, do not use it. Contact your pharmacist for a replacement
  • Avoid getting Evrysdi on your skin or in your eyes. If Evrysdi gets on your skin, wash the area with soap and water. If Evrysdi gets in your eyes, rinse your eyes with water
  • The most common side effects of Evrysdi include:
    • For later-onset SMA:
      • fever
      • diarrhea
      • rash
    • For infantile-onset SMA:            
      • fever
      • diarrhea
      • rash
      • runny nose, sneezing, and sore throat (upper respiratory infection)
      • lung infection (lower respiratory infection)
      • constipation
      • vomiting
      • cough

These are not all of the possible side effects of Evrysdi. For more information on the risk and benefits profile of Evrysdi, ask your healthcare provider or pharmacist.

You may report side effects to the FDA at 1-800-FDA-1088 or You may also report side effects to Genentech at 1-888-835-2555.

Please see full Prescribing Information for additional Important Safety Information.

    • Información de prescripción de Evrysdi® (risdiplam). Genentech, Inc.

      Información de prescripción de Evrysdi® (risdiplam). Genentech, Inc.